POSITION: Customer Service Counter Person
STATUS: Non-Exempt
REPORTS TO: Branch Manager
PURPOSE: Provide the highest level of customer service to process will-call orders, both cash and charge orders, processing customer and branch phone-in orders, providing pricing information to customers over the phone, back-ordering material, handling phone calls from customers and other branch locations, transferring stock between branch locations and other duties as assigned by the Branch Manager or his designee.


  • Process incoming phone calls from branches and customers.
  • Process customer orders for will-call in various locations.
  • Process customer orders for delivery from various locations.
  • Provide order status, product pricing and availability, as well as, delivery information to customers as made available.
  • Coordinate logistics of products to fill customer orders.
  • Provide technical support as needed.
  • Provide product information as needed.
  • Maintain a high level of product knowledge as technologies change.
  • Maintain a positive, professional appearance and work environment.
  • Perform other duties and responsibilities as assigned by immediate supervisor and company management.
  • General housekeeping of branch to maintain the appearance and safe work environment in work area, isles, shelves, displays, break areas and restrooms.
  • Answer telephone calls in a polite and timely manner.

INTERACTION: This position interacts with co-workers and customers.


  • Candidates must have proven customer service skills, and presentation, both in person and over the telephone.
  • Industry experience is a plus
  • Must be able to clearly communicate with others; good penmanship is also a plus.
  • Attention to detail and accurate work history with numbers and computer coding.
  • Ability to use manufacturer parts breakdown and price list, ten key calculator and knowledge of percentages are required.
  • Previous industry experience and/or product knowledge is beneficial.
  • Trend software experience is a preferred.
  • Forklift certification or the ability to received forklift certification.
  • Bilingual is a plus.
  • Must be able to pass a background check and drug/alcohol test.


  • Stand, walk, talk and hear, use hands to finger, reach with hands and arms, handle, or feel objects, tools or controls.
  • Sit, climb stairs, balance, stoop, kneel, crouch or crawl.
  • Lift, pull and push 50 lbs.
  • Occasionally will be required to lift up to 75 lbs.
  • Position will require frequent bending, stooping and reaching.
  • Must pass a drug test and background investigation.